Get Your Questions Answered

Need something cleared up? Here are our most frequently asked questions.

General Question


 The confirmation timing depends on the availability of cleaners in your area and the type of cleaning requested. If your chosen time is not available, the Tidiy team will promptly contact you, presenting the closest available alternative.

About Payment​

We accept debit and credit cards, apple pay and bank transfer. Cash payments are unavailable to make the process safe and transparent.

Complaint Procedures

We strive to respond within 24 hours and resolve issues within 2-5 days. While our cleaners undergo background checks, we strongly advise customers to securely store away any items of value, including cash, credit cards, jewelry, or other high-valued items, in a secure location.


The duration of house cleaning is influenced by various factors, including the chosen service. Typically, it is assessed by considering the size and condition of the space.

Book your cleaningservice now!

You’re just clicks away from a clean home. Book your appointment now!